Privacy Policy

Last updated: 2026

Vbanna Pte Ltd (UEN: 202538158W) ("Vbanna", "we", "us", "our") is committed to protecting the personal data of our clients, partners, and website visitors in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.

1. Information We Collect

We collect information you provide directly:

  • Contact information (name, email, phone number, company)
  • Business inquiries and trade requirements submitted via our contact form
  • Account information when you register for our B2B client portal
  • Transaction data relating to commodity trades facilitated by Vbanna
  • Communication records (emails, messages, portal messages)

We also collect information automatically when you visit our website:

  • IP address and browser information
  • Pages visited and time spent on site
  • Referring website or search terms
  • Session cookies to maintain your login state

2. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide trade-related services
  • Process and manage commodity trade transactions
  • Operate and improve our B2B client portal
  • Send you market updates and insights (with your consent)
  • Comply with legal obligations under Singapore law
  • Prevent fraud and ensure platform security

3. Data Sharing

We do not sell your personal data. We may share your information with:

  • Trade partners and logistics providers as required to execute a commodity transaction you have authorised
  • Financial institutions as required for Letters of Credit, banking KYC, or payment processing
  • Regulatory bodies when required by Singapore law or international trade regulations
  • IT service providers who help us operate our systems, under strict confidentiality agreements

4. Data Retention

We retain personal data only as long as necessary for the purpose it was collected, or as required by law. Trade transaction records are typically retained for 7 years in accordance with Singapore accounting and commercial law requirements.

5. Your Rights

Under the PDPA, you have the right to:

  • Access personal data we hold about you
  • Correct inaccurate personal data
  • Withdraw consent for marketing communications at any time
  • Request deletion of your data (subject to legal obligations)

To exercise these rights, please contact us at info@vbanna.com.

6. Cookies

Our website uses cookies to maintain your session and improve your browsing experience. Please review our Cookie Policy for detailed information on the cookies we use.

7. Security

We implement industry-standard security measures to protect your personal data, including HTTPS encryption, secure session management, and access controls. However, no method of transmission over the internet is 100% secure.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

9. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page. Continued use of our website after changes constitutes acceptance of the updated policy.

10. Contact Us

For privacy-related questions or to exercise your data rights, please contact:

Vbanna Pte Ltd
18 Tampines Industrial Crescent, #04-18, Singapore 528605
Email: info@vbanna.com
Phone: +65 8781 9284